Thank you for shopping at Jodhacandle.com. We strive to provide you with the best shopping experience and high-quality products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.
Returns
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
- Receipt: You must have a receipt or proof of purchase.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized items
- Sale or clearance items
- Gift cards
- Used or damaged items
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at contact@jodhacandle.com within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Wait for our customer service team to provide you with a return authorization and instructions on how to proceed.
- Ship the Item: Once authorized, securely package the item and ship it to the address provided by our customer service team. You are responsible for the return shipping costs.
Refunds
Eligibility for Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed if:
- The item is in its original condition and packaging.
- The return was authorized by our customer service team.
Refund Process
- Processing Time: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days.
- Notification: You will receive an email notification once the refund has been processed.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 14 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@jodhacandle.com with details and proof of the defect or damage.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@jodhacandle.com. Include your order number, a description of the damage or defect, and any photos if possible. We will work with you to resolve the issue promptly, which may include a replacement or refund.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Jodhacandle.com
P: +91 7725978677
E: contact@jodhacandle.com
A: 358 Kamla Nehru Nagar, Jodhpur – 342003
Thank you for shopping with Jodhacandle.com. Your satisfaction is our priority, and we are committed to providing you with exceptional products and service.