Welcome to the Jodhacandle.com FAQ page. Here, we provide answers to common questions about our products, services, and policies. If you need further assistance, please don’t hesitate to contact us.
General Questions
What is Jodhacandle.com?
Jodhacandle.com is an online store specializing in high-quality, handcrafted candles. We offer a wide range of candles, including scented, decorative, and custom options, perfect for any occasion or setting.
How can I contact customer service?
You can reach our customer service team by:
- Phone: +91 7725978677
- Email: contact@jodhacandle.com
- Address: 358 Kamla Nehru Nagar, Jodhpur – 342003
Orders and Payments
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- UPI
- Net Banking
All payments are processed securely through our trusted payment gateway.
How do I place an order?
To place an order, follow these steps:
- Browse our product catalog and select the candles you wish to purchase.
- Add items to your cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Confirm your order.
You will receive an order confirmation email shortly after completing your purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at contact@jodhacandle.com or +91 7725978677. We will do our best to accommodate your request if your order has not yet been processed.
Shipping and Delivery
What are your shipping options?
We offer standard and express shipping options. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout.
Do you ship internationally?
Currently, we only ship within India. We are working on expanding our shipping options to include international destinations in the future.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.
Returns and Refunds
What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unused, in their original condition, and packaging. Please see our Refund and Returns Policy for more details.
How do I initiate a return?
To initiate a return, please email us at contact@jodhacandle.com with your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with return authorization and instructions.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund to your original method of payment within 7-10 business days. You will receive an email notification once the refund has been processed.
Products
Are your candles handmade?
Yes, all our candles are handcrafted with care using high-quality materials to ensure the best scent and burn performance.
Do you offer custom candles?
Yes, we offer custom candle options. Please contact us at contact@jodhacandle.com for more information about customization and pricing.
What are the ingredients in your candles?
Our candles are made from premium soy wax, high-quality fragrances, and natural wicks. We are committed to using eco-friendly and sustainable materials.
Account Information
Do I need an account to place an order?
No, you do not need an account to place an order. However, creating an account allows you to track your orders, save your shipping information, and receive exclusive offers.
How do I create an account?
To create an account, click on the “Sign Up” link at the top of our website and follow the instructions. You will need to provide your name, email address, and a password.
How can I reset my password?
If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it. You will receive an email with a link to create a new password.
Additional Questions
How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our homepage to receive updates on new products, promotions, and special offers. You can also follow us on social media.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make a perfect gift for any candle lover. You can purchase gift cards directly from our website.
If you have any other questions or need further assistance, please contact us at:
Jodhacandle.com
P: +91 7725978677
E: contact@jodhacandle.com
A: 358 Kamla Nehru Nagar, Jodhpur – 342003
Thank you for choosing Jodhacandle.com. We look forward to serving you!