Thank you for shopping at Jodhacandle.com. We are committed to ensuring that your order is delivered promptly and safely. Please read our Shipping Policy to understand how we handle shipping and delivery.
Shipping Options and Costs
Domestic Shipping
We offer the following shipping options within India:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
Shipping costs are calculated based on the weight of the items and the destination. The total shipping cost will be displayed at checkout before you complete your order.
Free Shipping
We offer free standard shipping on orders over ₹1000. This offer is valid for deliveries within India only.
Order Processing Time
- Order Confirmation: You will receive an order confirmation email shortly after placing your order.
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays). During peak periods, processing times may be longer.
- Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.
Delivery Time
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, and destination.
Tracking Your Order
After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website. If you have any issues with tracking your order, please contact us at contact@jodhacandle.com.
Address Changes
If you need to change the shipping address for your order, please contact us immediately at contact@jodhacandle.com or +91 7725978677. We will do our best to accommodate your request if the order has not yet been shipped.
Undeliverable Packages
In rare cases, packages may be returned to us as undeliverable. Reasons for this may include incorrect address, failed delivery attempts, or refusal of delivery. If this occurs, we will contact you to arrange for re-shipment or a refund.
International Shipping
Currently, we only ship within India. We are working on expanding our shipping options to include international destinations in the future. Please stay tuned for updates.
Damaged or Lost Packages
If your package is damaged or lost during transit, please contact us immediately at contact@jodhacandle.com. Provide your order number and a description of the issue. We will work with the carrier to resolve the problem and ensure you receive your order.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Jodhacandle.com
P: +91 7725978677
E: contact@jodhacandle.com
A: 358 Kamla Nehru Nagar, Jodhpur – 342003
Thank you for shopping with Jodhacandle.com. We appreciate your business and are committed to providing you with the best shopping experience.