Returns and refunds
Last updated: September 2026
We want you to be happy with your candle. Because candles are handmade and are lit and used, our returns work a little differently from other products.
Damaged, defective or wrong items
If your candle arrives damaged, has a defect, or is not what you ordered, contact us as soon as possible with your order details and clear photos or a video. Email contact@jodhacandle.com, call +91 95212 56342 or message us on WhatsApp.
After we check the details, we will offer a replacement or a refund, whichever we agree with you.
Change of mind
For safety and hygiene reasons, we cannot accept returns of candles that have been lit or used. Please choose your fragrance carefully, and message us on WhatsApp if you would like help choosing.
Cancelling an order
- You can ask to cancel an order before it is dispatched by messaging us on WhatsApp.
- Bulk, gifting and customised orders may not be cancellable once we have started making them. We will tell you this when we confirm the order.
Refunds
Approved refunds are sent back using the same method you used to pay, or in another way we agree with you. We will tell you the expected timeline when we approve the refund.
Natural variation
Candles are handmade, so small differences in colour, finish or texture are normal and are not defects. Colours may also look slightly different on different screens.